What is the shipping time

Delivery within Australia Preparation time: 1–2 business days Delivery time: 1–3 business days Total delivery: 2–5 business days Order deadline: 15:00 (AEST), Monday to Saturday Tracking included Secure packaging You will receive a tracking link once your order has been shipped. Delays may occur during peak periods.

Refund and Return Policy

Returns 60 days to return Unused product, in original condition and packaging No replacement costs Return shipping costs are the customer's responsibility Process Request by email with order number Returns only with prior authorization Return shipping at customer's expense (tracking recommended) Refunds Within 7 working days after inspection To the original payment method

How can i contact you?

Do you have questions about a product or your order? Feel free to contact us at support@vanillamuse.com Response time: within 12 hours on average Customer service hours: Monday – Friday, 09:00–17:00 Please include your order number or the email address used during purchase for faster assistance. Vanilla Muse is operated by Ecom Infinite Ltd (United Kingdom). Click here to go to the contact page.

Full-Zip Hooded Overcoat | Men's Winter Lightweight

Verified customer

I wasn't expecting the quality to be this good. The fit is incredibly flattering, and I've had so many compliments every time I wear it.

Emily R

E

Verified customer

A shot I thought i'd share from my weekend in the country with my friends all dressed in Vanilla Muse :)

Sarah W

S

Verified customer

I wasn't sure if the photos were too good to be true, but the jacket looked exactly as pictured. If anything, it was even nicer in person... had to get an insta pick with it on!!!

Chloe M

C

Verified customer

I usually avoid buying boutique clothing online because returns are often a hassle. Thankfully I didn't need one—the fit was perfect, and customer service answered my sizing questions straight away.

Hannah L